Return & Refund Policy

Return Window

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We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be unopened, unused, in its original packaging, and accompanied by your receipt or proof of purchase.

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To start a return, contact us at sales@graftonliquor.co.nz. We'll review your request and provide instructions on how to send your item back. Items returned without prior approval will not be accepted.

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Change of Mind Returns

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Changed your mind? No problem — we accept returns within 30 days provided the item is unopened and in its original condition.

 

Please note:

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• Store credit will be issued — we do not offer cash refunds for change-of-mind returns

• Store credit can be used toward any future purchase at Grafton Liquor

• Opened or partially consumed bottles cannot be returned

• Sale items and gift cards are not eligible for return

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Damaged, Faulty or Incorrect Items

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Please inspect your order as soon as it arrives. If your item is damaged, faulty, or incorrect, contact us immediately at sales@graftonliquor.co.nz with your order details and photos where possible.

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In accordance with the New Zealand Consumer Guarantees Act (CGA):

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• For serious faults — you are entitled to a repair, replacement, or full refund of your choice

• For minor faults — we will assess and offer a repair or replacement in the first instance

• Approved refunds will be returned to your original payment method. Please allow a few business days for your bank or card provider to process the refund

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Non-Returnable Items

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The following items cannot be returned under any circumstances:

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• Opened or partially consumed bottles

• Perishable goods

• Custom or personalized orders

• Sale items and gift cards

• Items where delivery was refused due to failed age verification

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Exchanges

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We accept exchanges for unopened items within 30 days. To request an exchange, contact us at sales@graftonliquor.co.nz. Once your return is approved and received, select your replacement item. Any price difference will be charged or credited accordingly.

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Questions?

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For any return, refund, or exchange queries, get in touch at sales@graftonliquor.co.nz — we're happy to help.